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Carrot Mart Privacy Policy

Carrot Mart Application for Users – Terms & Conditions

[Jurisdiction]

Effective date: 13/10/2021

ATTENTION: Please read these Carrot Mart for Users Terms and Conditions (Terms) before accessing or using the Carrot Mart Application and services.

These terms and conditions (Terms) set out the terms and conditions applicable to Carrot Mart application for users as provided by Carrot Mart B.V through Carrot Mart Egypt L.L.C. or any other affiliated or sister company (Carrot Mart).

These Terms govern your access or use of the Carrot Mart application for Users and services in the Arab Republic of Egypt ("Egypt") including (but not limited to) transfer and sharing of personal data, confidentiality, intellectual property ownership, third party interactions and indemnification. If you do not agree to these Terms, or wish to discontinue using the application and the services, you should not continue to use the Carrot Mart users' application. By continuing to access the application and by using the services you agree to be bound by these Terms.

These Terms only relate to the use of the application and services of Carrot Mart available on the Carrot Mart application as described herein below.

Definitions

Application Carrot Mart mobile application which avails to Carrot Mart's customers the purchase of home products and their delivery to their homes and the application avails smooth and smart marketing services for all kinds of home requirements and electronic commerce to customers by uploading the Application on Customers' mobile phones.

Such platform shall provide the licensed entities with the ability to list their licensed products, services; in addition to providing marketing content to Carrot Mart's users through it.

User or You means any natural person in Egypt whether an Egyptian or a foreigner of at least 18 years of age who downloads the Application on his/her mobile phone and completes the registration procedures of inserting his name, phone number, email address and all other required data and receiving a text message (SMS) on his mobile including a verification code to confirm his/her identity and to complete his/her registration on the Application and who expressly confirms having read these Terms and agrees to be bound by them.

You agree to update and amend the above registration information if required from time to time according to Carrot Mart's policy.

Products: means any products sold from Carrot Mart to the Customer in accordance to the applicable Laws and Regulations in the Arab Republic of Egypt on the Application.

Personal and Perishable Products: Products stipulated in Articles 13 and 26 of the Executive Regulations of the Consumer Protection Law issued by Decree No. 882 of the year 2019 which cannot be exchanged or returned within 14 days from the day of its receipt including but not limited to the following:

  • All products that its characteristics or the method of its packaging and sealing prevent it from being returned in its natural condition upon contracting.
  • All Books, newspapers, magazines or digital programs and its equivalent.
  • Lingerie and underwear and wedding dresses in case they are unpacked.
  • All cosmetic and beauty products.
  • Jewelry and its equivalent.
  • Video Tapes, CDs, or digital disks or Information Programs or printed materials if unpacked by consumer.

"Electronic Bill" means the Electronic Bill issued by Carrot Mart through the Application to any customer which includes the date, name of the Customer, type, quantities and price of sold Products including Tax Registration number of Carrot Mart and CR.

Terms of the Agreement

These Terms constitute a legally binding agreement between You and Carrot Mart Egypt LLC, a limited liability company incorporated and existing under the laws of Egypt, having its head office located at Nasr City, Cairo, Egypt with a commercial registration number 266120, Egypt (hereinafter referred to as "Carrot Mart"); and by downloading, installing or using the Application for the purposes of opening an Account, accessing or using the Services you:

  • Agree that you have read, understood, accepted and agreed to these Terms; and
  • Acknowledge that your express approval on these Terms will automatically apply once you use the Application and Services; and
  • Acknowledge and agree that Carrot Mart and any of its group companies or sister companies or its affiliates offer each of the services detailed below; and
  • Acknowledge and agree that Carrot Mart has the right to immediately terminate your access to your account in case you breach any of these Terms.

You expressly acknowledges and declare that you are the only responsible person of your data and your account and your inserted password to access your private account on the Application and that you have solely the right to use your account and that it is prohibited for any other person than you to use the account and in case of breach of any of the above, you expressly acknowledge and agree that Carrot Mart has the right in this case to immediately terminate, at its sole discretion, your access to your account and to terminate these Terms.

You agree expressly that Carrot Mart may have access to some or all of your personal data availed on your account and share it with Carrot Mart's employees, or subsidiaries or third parties for availing the services subject of these Terms without prejudice to the applicable Personal Data Protection Law.

You expressly agree and acknowledge that Carrot Mart is not responsible of any marketing content of products or services etc. availed on the Application and that the advertising entity has obtained all necessary licenses and approvals to avail this advertising content about its products or services without any liability on Carrot Mart.

Use of Carrot Mart Application and Services

You must open an active and valid account on the Application to use Carrot Mart's services as detailed below:

  1. You install the Application on your mobile phone; and expressly agree on these terms and to insert the following data:
  2. Any information requested by the Application as amended from time to time; and
  3. You enter your User name to access your account on the Application through your email address;
  4. You enter your phone number; and
  5. You enter your address in details.
  6. You receive a verification code via SMS on your mobile number; and
  7. You enter the verification code; and
  8. Once you receive the verification code and insert it you may start browsing the Application to purchase the Products.

Ordering Products

After having completed your registration on the Application you can order the Products by following the steps detailed below:

  1. You browse the Application by searching the products you wish to purchase available in the stock of the Application.
  2. You add the displayed Products in the shopping Cart.
  3. You add the delivery address; and
  4. You view the order and choose convenient payment method and confirm it;
  5. You receive a confirmation that your order is successfully submitted

You hereby agree and expressly acknowledge that the sale of the Products displayed on the Application are products directly sold by Carrot Mart upon availability of the products in the stock.

You agree that number of products in Stock may be frequently updated upon availability.

You hereby agree and expressly acknowledge that the exchange and refund policy rules of the Products whether ordinary products or Personal Perishable Products displayed through the Application shall be subject to the Provisions of the Consumer Protection law number 182 of 2018 and its Executive Regulations and any amendments to them.

Amendment and Termination

  • Carrot Mart has the right to terminate these Terms or terminate any Services by providing you with a 72 hours prior notice on the Application or email before the termination takes effect without your approval; and your approval on the Terms and your continued use of the Services is considered a prior approval by to grant Carrot Mart this right based on its sole discretion.
  • Carrot Mart has the right to amend these Terms without your approval; and your approval on the Terms and your continued use of the Services is considered a prior approval granting Carrot Mart this right based on its sole discretion.
  • Without prejudice to the termination right granted to Carrot Mart in (a) Carrot Mart has the right to immediately terminate these Terms or (b) any Services with respect to you, or generally cease offering or denying the sale of such products or any portion thereof, at any time in case of your breach of these Terms.

Closure of the Account for non usage

Your account will remain valid for 12 months from the date of last use of the Application. In case you do not use the account for more than 12 consecutive months the account may be automatically closed.

Customer Identification, Fraud Identification and Personal Data Protection and Cyber Crimes Laws

You hereby expressly agree and acknowledge that to ensure your security, prevent fraud or identity theft and to comply with Personal Data Protection and Anti-Cyber Crimes laws and regulations (as applicable), Carrot Mart will request information from you at the time of opening your account to confirm your identity, to allow you to open and maintain an account on the Application and to use the Services. Carrot Mart may also request from you to update and verify your information from time to time. This is one way that Carrot Mart can ensure that the only person who can access your account through the Application is you.

Carrot Mart may delay your access to the application and the Services until you comply with this information request or other verification steps that may be required by Carrot Mart at any time.

Carrot Mart Services

Carrot Mart reserves the right to modify the scope of Services to include additional services and/or products or conditions. The Application may only be used in Egypt.

Payment Policy

You expressly agree to pay for the products or services requested from Carrot Mart in cash or by debit or credit Card at POS machines upon delivery or before or after receiving the service, as the case may be, according to the payment terms of each of them.

You agree to add your Bank Card details on the application (if applicable) for online payment options or for online payment services through Carrot Mart's Licensed Payment Service Providers.

Cancellation Policy, Exchange, Refunds and Returns

You agree on the following Cancellation conditions:

  1. You have the right to cancel your order as long as the order is not dispatched through the Application without paying any fees.
  2. In case the order is dispatched and has not been received you shall pay a cancellation fee not exceeding (10) EGP.

In all cases, and without prejudice to Consumer Protection Law number 182 of the year 2018 and its Executive Regulations and any amendments thereto:

  • You shall have the right to inspect the Products at delivery time and to return any of the products with the delivery person and the returned Products shall be discounted from your purchase cart and you shall have the right to only pay the received Products from you.
  • You shall have the right to exchange or return the Products within 14 calendar days from the day of their receipt.
  • In case you purchased Personal Perishable Products they can be exchanged or returned according to conditions of the Consumer Protection Law number 182 of the year 2018 and its Executive Regulations and any amendments thereto.

In case of return of Products, Carrot Mart shall be liable to return back the Products' price using any of the following methods:

  1. In case you purchased the Products via the Bank's debit cards or credit cards a refund shall be made to said cards through the Payment Service Providers that have signed contracts with Carrot Mart within the duration needed by Banks according to banking industry practice for effecting such returns payments.
  2. In case you purchased the Products and paid Cash on delivery a refund of the same amount of the Product shall be reflected as a credit on your Carrot Mart account on the Application and shall enable you to purchase with it any products displayed on the Application from the date of receipt of products and their inspections by Carrot Mart.

Unauthorised use of your Account and Fraudulent activity

You agree to notify Carrot Mart immediately, upon becoming aware of any fraudulent activity or theft of your account on the Application.

Notifications may be made to Carrot Mart via the Application or Email (info@carrot-mart.com). You are solely responsible for informing Carrot Mart of any fraud related to your account.

You agree that Carrot Mart is not responsible for unauthorised use of your account on the application. Carrot Mart reserves the right (in its sole and absolute discretion) to suspend or void any use of the Application, where Carrot Mart suspects that the Application was obtained or used fraudulently, unlawfully, illegally, involves criminal activity or that you are otherwise in violation of these Terms.

Ownership

You hereby acknowledge that Carrot Mart is the sole owner of the Application and any related services.

Applicable law and Dispute resolution

These terms and Conditions shall be subject to Egyptian law.

The Parties have agreed that any dispute arising out of or in connection with these Terms shall be referred to and finally determined by the competent Egyptian Courts.